Shipping & Returns Policy
Everything you need to know about getting your order and sending something back.
Shipping
See all international countries we ship to
Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates and the United States.
Returns & exchanges
You have 14 days from the day you receive your order to request an exchange or refund. Here’s how it works:
-
Start your return
Complete our returns portal to get the return address.
Start a return -
Pack it up
Items must be in ‘as new’ condition, in all original packaging (including the original plastic bag), with every tag attached and intact. Put your order number or proof of purchase inside the parcel so we know who it belongs to.
-
Send it within 3–5 days
Post your return within 3–5 days of submitting your request. Use a delivery service that is recorded and signed for, and that insures the full value of your items.
-
We process it
Once your return arrives at our warehouse, we’ll process your exchange or refund as quickly as possible.
- We’re unable to cover return shipping costs at this stage.
- Your return is your responsibility until it reaches our warehouse and is signed for.
- Returns sent without an order number or proof of purchase will take longer to sort.
- Please review your order carefully before you check out.
Questions about an order or a return? Email us at info@envi1.com